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Retail & Business Banking

Job Purpose

  • To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
  • To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
  • To maintain a high level of integrity and ethical standards.
  • Manage ATM/ANA machines (where applicable)

Key Responsibilities/Accountabilities

  • Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).
  • Attends to change transactions.
  • Accepts cheque and/or cash deposits, according to laid-down procedures as stipulated in GRG.
  • Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
  • Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
  • Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.
  • Prepares contingency schedules and capture as per point of reference structure.
  • Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
  • Ensures that cash holdings are kept within prescribed limits at all times.
  • Balances cash daily and report any differences promptly
  • Updates the post-dated register on a daily basis with details of post-dated cheques deposited
    and ensure that all charges are recovered on the same day
  • Undertakes ATM contingency procedures.
    Replenishes ATM cash according to laid-down instructions.
    Ensures canisters hold sufficient cash for weekends and public holidays.
  • Monitors cash levels and clear/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
  • Sweep ANA machine daily and balance on NDS Desktop against sweep.
  • Balances the cash in all ANA’s and ATM’s on a bi-weekly basis.
  • Completes and balances ATM cash specification.
  • Releases cash paid out figures

Preferred Qualification and Experience

  • Diploma in Marketing/ Business Related course
  • 1 year branch banking experience would be an advantage

Knowledge/Technical Skills/Expertise

  • Sound knowledge of the bank’s laid-down policies and procedures related to telling
  • Familiar with the legal aspects regarding cheques and cash handling
  • Knowledge of the Code of Banking Practice
  • Knowledge of teller service standards
  • Basic knowledge of the functions of other departments within the branch.
  • Understanding and support of the bank’s multi-channel environment.
  • Computer literate
  • Good numerical skillss
  • Good communication


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